I recently started having a problem with my HTC Thunderbold 4G cell phone (ADR6400L). Since I had a purchased the Radio Shack Protection plan with my phone, I contacted them about my phone.
They of course said I would have to ship it in to have it tested and there was a $100 deductible. After some discussion, they stated that it really wasn't a deductible, but a deposit in case the phone was damaged by someone rather than defective. They also told me to back up my phone and remove the battery, sim card and memory card before shipping it. I agreed, gave them my credit card (which they immediately charged $100) and shipped them my phone overnight.
I received a replacement a few days later. No mention of what was wrong with my phone or of the so called deductible. It was a Galaxy S III and is totally incompatible with any of the equipment I bought for my Thunderbolt (from Radio Shack at the same time I purchased the phone) and won't even accept the Verizon SIM chip from it. Did I mention that the protection plan expires the day after I received the replacement phone.
Now I have to wait for them to contact Verizon, who will then contact me (in another 48 hours or so), to try to get a replacement SIM chip so that the phone will possibly work. I will then be able to tell if the replacement phone even works. Unfortunately for me, that is all that is required of them according to the fine print in the contract.
Pissed? That is putting it mildly!