Bought a cellphone from RadioShack which took 48 hours to activate. Drove multiple times to RadioShack who could not get it to work.
The employees were as confused as I was. All my incoming data was lost as were two days without a cellphone to use. Only offered a $20 coupon for a FUTURE purchase which is unacceptable. Contacted Texas district manager David Brod who took a long time to respond, and regional manager Michael Montes who was extremely rude.
I reminded Mr. Montes the cost of my time and gasoline, and he refused to offer me any other compensation besides a coupon. I gave RadioShack the opportunity to make things right, and then they would not even allow me to return the phone. Why would I allow RadioShack to profit off of my loss ?
I am self-employed and still have no idea if I had job cancellations and/or more work offered. Mr. Montes was so unprofessional and why would I want to buy additional products from RadioShack with a “coupon” where they would profit even more from yet another purchase? When a customer buys a product from a merchant and the product fails to perform within 48 hours, the merchant is responsible NOT the customer.
A customer should not be asked to drive back and forth from a store using their time and gas in order to get a product from said merchant to operate. As a regional manager of such a huge corporation, Mr. Montes’ attitude was not even close to being professional. What happened to customer satisfaction?
Would you think a COUPON (which would basically only cover the tax of the cellphone I purchased) is acceptable ??
Monetary Loss: $500.