Knoxville, Tennessee

Bought a cellphone from RadioShack which took 48 hours to activate.Drove multiple times to RadioShack who could not get it to work.

The employees were as confused as I was. All my incoming data was lost as were two days without a cellphone to use. Only offered a $20 coupon for a FUTURE purchase which is unacceptable. Contacted Texas district manager David Brod who took a long time to respond, and regional manager Michael Montes who was extremely rude.

I reminded Mr. Montes the cost of my time and gasoline, and he refused to offer me any other compensation besides a coupon. I gave RadioShack the opportunity to make things right, and then they would not even allow me to return the phone. Why would I allow RadioShack to profit off of my loss ?

I am self-employed and still have no idea if I had job cancellations and/or more work offered. Mr. Montes was so unprofessional and why would I want to buy additional products from RadioShack with a “coupon” where they would profit even more from yet another purchase? When a customer buys a product from a merchant and the product fails to perform within 48 hours, the merchant is responsible NOT the customer.

A customer should not be asked to drive back and forth from a store using their time and gas in order to get a product from said merchant to operate. As a regional manager of such a huge corporation, Mr. Montes’ attitude was not even close to being professional. What happened to customer satisfaction?

Would you think a COUPON (which would basically only cover the tax of the cellphone I purchased) is acceptable ??

Review about: Samsung Cellphone.

Review #411736 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / $500
Preferred solution Not specified

Had an Experience with Radio Shack?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Former AstMGR

Don't let that loser RM, as you would have to be a loser to be an RM at Radio Shack get to you.Rudeness, arrogance, and narcissistic behavior pretty much makes up most DMs and all RMs at Radio Shack.

But hey, Michael Montes this is why your antiquated company is going out of business.

Seems Mr Montes better start looking for a job!

Nampa, Idaho, United States #674173

NEVER put a business line on Virgin Mobile. It's worth the extra dollars to get AT&T or Verizon and sign a two year contract. Boost, Virgin, Tracfone, Cricket, they're all cheaper, but there's a reason...


This is a virgin mobile issue.Not a radio shack.

I understand the misfortune by putting you out... causing inconvenience, money, work, etc.

The only other thing I could possibly think of is manufacture issue.

Which is easy phone swap.

You May Also Like

Duckfish Electronics - STAY AWAY AT ALL COSTS!! Duckfish Electronics "If you're looking for damaged, defective, reported stolen, fraud reported, blacklisted, financed, etc...and a fake attempt for quality cell phones, then this is the place for you. At first we..." Read more Buy Squad - TV IS NOT NEW Buy Squad "I purchased the Samsung UN55KS8000 55-Inch 4K Ultra HD Smart LED TV. From start to finish it took almost a month before I received my TV. There was no way..." Read more Swagway - Buyer Beware! Swagway "I bought a brand new (or so I thought) X2 on 12/8/16 straight off of the company website. It was a promo deal that included the board and bag. When..." Read more Ge Appliances - GE Monagram Refer bad parts WR55X10490 Ge Appliances "Copy of E-mail I sent GE:I spent thousands of $$$ on putting all monogram appliances into my re-modeled home, purchased from Spencer’s in Phoenix AZ.The Refrigerator (ZISS480DRISS) broke…of course following..." Read more Living Spaces VIP Protection Plan is a SCAM Living Spaces "I have a similar problem with Living Spaces VIP protection plan. I bought a Summit Space Saver Bed last November. The horizontal wood holding the bed cracked hence because of..." Read more Ingo Money - Fees are all they are  after...the truth read Ingo Money "I have long time standing clients. And they Ingo will charge exorbitant fees for a "Mobile Check Load" They Ingo are opportunists with predatory standards to essentially fleece you upfront...and..." Read more Frigidaire - Just 1year and 1 Month old, Cheap Door Handle Broke at Top Near Screw Frigidaire "I walked over to open the Frigidaire refrigerator that our landlord purchased, somewhere around June of 216, and the handle broke off in my hand. It broke right in the..." Read more Apple - Iphone discoloration Apple "Do not buy anything from this company if you want it to stay nice for long. I have owned several iPhones, a pair of Beats headphones, and a pair of..." Read more