Radio Shack
Radio Shack Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Radio Shack has 1.9 star rating based on 69 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Availability, Proximity to home, Nice looking store.
Cons: Customer service, Customer service response, Bad return policy.Recent recommendations regarding this business are as follows: "Stay away", "I have no idea how to reach them.I am 81 years old and started to buy RS products as very young teenager.", "VERY SAD TRYING TO CONNECT WITH RADIO SHACK", "Beware of a 6 foot plus gentleman with a long beard and a handlebar mustache, as he does not know how to conduct himself in a proper human way to help when needed", "Stay away from RadioShack".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Radio Shack has 1.9 star rating based on 69 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Availability, Proximity to home, Nice looking store.
Cons: Customer service, Customer service response, Bad return policy.Recent recommendations regarding this business are as follows: "Stay away", "I have no idea how to reach them.I am 81 years old and started to buy RS products as very young teenager.", "VERY SAD TRYING TO CONNECT WITH RADIO SHACK", "Beware of a 6 foot plus gentleman with a long beard and a handlebar mustache, as he does not know how to conduct himself in a proper human way to help when needed", "Stay away from RadioShack".
Most users want Radio Shack to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Doylestown, PennsylvaniaBad Service
The representative mass up my phone and refused to fixing or return the money .The worst experience I ever had in my life
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Verified Reviewer | Doylestown, PennsylvaniaBad Service
The dude screwed up my phone, refused to fixing. Worst experience I ever had .very rude people. Never again
User's recommendation: Stay away
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Verified ReviewerNeed the manual for realistic pro33 scanner.un able to connect to RS customer service have tried several times- no way!!!
I have not been able to connect with anyone to request a manual for my Realistic Pro33 scanner.
It was lost during a move.
- Loved their products and vast components
- I was and still are devastated when they closed all the stores
Preferred solution: I would be willing to pay for the manual for my REALISTIC PRO33 SCANNER.
User's recommendation: I have no idea how to reach them.I am 81 years old and started to buy RS products as very young teenager.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New Bedford, MassachusettsJust Need the manual fo realistic pro33 scanner
I just need the manual for the
Realistic pro33 scanner
I would appreciate a quick talk with a customer service person.
I am 81 years old and started buying from Radio shack as a young teenager.
I have many products from them and are so sad that they are no longer available.
Please have a person contact me about the manual.
Rpstone@***s-ss.com 508-395-****
Rpstone@***s-ss.com.
User's recommendation: VERY SAD TRYING TO CONNECT WITH RADIO SHACK
Complaint
Had to stop at your store to pick up at HDMI cord for one of my clients. I own Islandgirl detailing professionals.
I went to visit your RadioShack store in BIg Pine Key Florida. There is a gentleman in there with a long beard that has a handlebar mustache, Im sure hes the only only employee that looks like this, so he will be easy to identify since I do not know his name. Apparently, there was a power outage. I went in.
He asked me what I needed help with, and gave me the cord. I got to the register. He said I could only pay with cash. All of a sudden your power was restored, so he punched it into the register.
I stood there patiently, waiting for my receipt as most customers do. He proceeded to shoot me this crazy look on his face, his arms out like shrugging his shoulders what did I need? I said Im waiting for my receipt he said are you serious. I looked at him crazy and didnt say anything because I could not believe my eyes and ears I said yes I need a receipt he said, for what I said listen Paul I dont know what your problem is but I own my own company and need this for my client to give reimbursed.
He said well I dont know what you want me to do. I am completely confused as the power is on at what he is telling me. The other employee that was standing there as well said maam you will have to wait at least 15 minutes For this system to reboot. The first gentleman that was not nice to deal with said, I cant believe youre waiting for a receipt.
Again, I stress him and said, why are you giving me an attitude rolling your eyes with your arms up in the air? He proceeded to ask me he didnt know what my problem was. I need a receipt for a 6 foot HDMI cord by RCA so I could be reimbursed from my client.
I will never shop at your store again and I certainly hope this guy is terminated. I own my own business and never in my life have I had someone act so rude and ignorant when all it takes is to be a little informative to explain a situation.
By the way, he is the one that told me if I didnt like it, I could call corporate so I took his advice
Preferred solution: Apology
User's recommendation: Beware of a 6 foot plus gentleman with a long beard and a handlebar mustache, as he does not know how to conduct himself in a proper human way to help when needed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeeded a catalog so I can order project boxs
No one answered the phone then I called back and it went directly to busy signal as I used to worked out radioshack when there was stores so i was looking for project box's as I work on cb and ham radios for a living and I put extra things in them to make it look neat and awesome as well
Preferred solution: Project boxes
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Verified ReviewerRadio covers has deteriorated. Cover to ears covers comings apart
Ear covers has come apartwould like for you to replace radio.have tried to contact customer service over the past few days with no luck.
Preferred solution: Replace the radio
Canceling membership
I have asked several times to cancel my membership with no response. They keep charging my card every month.
Preferred solution: Full refund
User's recommendation: Stay away from RadioShack
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHead phones
Did not receive headphones. Also will not talk to anyone on phone.
Not everyone has a microphone on their computer. Got billed for it on the card,
Preferred solution: Full refund
No review - just an inquiry
I have an old Radio Shack gift card with a remaining balance of $13.77 and # 600649****04326****. I inquired whether this still can be honored and, if so, what retailers would accept it since there are no longer any retail Radio Shack stores around.
I still haven't received a response and would appreciate your feedback at your earliest convenience. Thank you.
Preferred solution: honor the remaining $13.77 balance on my Radio Shack gift card or advise retailers who will accept it
Old gift card
I wrote re: an old Radio Shack gift card with a remaining balance of $13.77 and number 600649****04326****. I inquired whether this still can be honored and, if so, what retailers would accept it since there are no more retail stores in existence.
I still haven't received a response and would appreciate your feedback at your earliest convenience. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrouble Customer Service
I have called Radio Shack's customer service three times after not receiving a tracking number for my order at about 2 weeks after the order was placed.
The first call ended with the operator telling me that the order would be shipped within 24 hours.
Two days later on my second call, the operator told me that the order will be flagged for a manager to call me back within 24 hours.
Two days after the second call, the operator could not provide a tracking number and at this point I do not need or want the product and requested the order to be cancelled. The operator would not and or said he could not cancel the order.
He said that the previous operator did not set the flag correctly on my order and that I would get a call within the next 24 hours.
So,I have placed an order within Radio Shack and they have already received payment from my credit card; but, have not shipped the order placed ~3 weeks ago and they will not cancel the order.
Their policy is that orders cannot be cancelled after 15 minutes of placing the order. Customers have to wait to receive the order and request a return authorization. If approved you pay for the return and you only get the amount of the product back.
The taxes and shipping cost is not returned and you have to pay for the return of the product.
The Radio Shack policy basically is; place an order and RS will ship the order whenever they feel like it because RS will not cancel your order or provide you with a full refund and RS do not care if to return it back it RS because that cost is on you.
BTW, not returning the Tax corrected on a sale may not be legal. I have to check with my State Attorney and I will look into submitted a case with the BBB.
Preferred solution: Full refund
User's recommendation: The Radio Shack policy basically is; place an order and RS will ship the order whenever they feel like it because RS will not cancel your order or provide you with a full refund and RS do not care if to return it back it RS because that cost is on you.
Overpriced, and no refund policy, only store credits
I bought an item that I found out was seriously overpriced, so I attempted to return it, only to find out that Radioshack does not allow returns for a refund. They only allow returns for store-credit.
After calling customer service, because I don't want a store credit, they added 50% to my store credit to shut me up.
However, after looking at their other products, I found out that most of them terribly overpriced, and the selection is limited. Buyer beware!
User's recommendation: Buyer beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No stock, but no refund
Company fixed the issue and I have been provided with full refund. April 29 contacted my bank who then reversed the charge. May 3rd received apology and refund from Radio Shack..
April 29th after 3rd call with them offering store credit, I contacted my bank and they reversed the charge while they would contact Radio Shack for response. May 3rd received a phone call and email from Radio Shack saying that they will finally issue my refund.
I ordered this a smart watch. It never shipped.
Weeks later THEY canceled it and sent me an email saying it was canceled because they don't have it. I said fine, refund my money. Three phone calls and several emails later, they still have not refunded my money.
Instead they keep offering radio shack credit. I don't want their credit as I will never buy from this horrible company again.
- Horrible customer service
Preferred solution: Full refund
User's recommendation: I will NEVER order from Radio Shack EVER again
Question
I never had an issue only a question and you did not allow me to just say that without asking a bunch of questions that were not appropriate everything is fine I have no problem with radio shack
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Verified Reviewer401k contribution
I worked at RadioShack in Mill Hall, PA awhile ago. My tax accountant is in need of a statement that shows how much RadioShack contributed to my 401k fund as well as how much I contributed.
This is to show what State and Local taxes were already paid. Please email a copy of this to follmtr@***.com so I can complete taxes.
Thank you,
Tracy Follmer
Preferred solution: Statement showing what I contributed to my 401k plan.
About
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Radio Shack Corporation is a public company. It was founded in 1921 in Boston, Massachusetts. The company specializes in consumer electronics. Radio Shack operates several thousands of stores. The company has stores all over the United States and in Mexico. Radio Shack consumer website can offer store locator, latest sale flyer, how-to instructions and articles, instruction videos, and a lot of information. In addition, Radio Shack stores provide the customers with electronic equipment, such as phones and radio communications appliances, laptops and desktops, video games, photo and video cameras, power and batteries, cables, connectors and many other useful electronics.
Radio Shack is ranked 581 out of 3683 in Appliances and Electronics category
USA
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