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Contact Radio Shack Customer Service

Radio Shack Phone Numbers and Emails

Toll-Free Number:

  • (800) 843-7422
Call customer service
Send Message

Radio Shack Emails:

Customer Service
shop@radioshack.com
help@radioshack.com
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Radio Shack Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    87% phone 13% email
  • The best phone number to call Radio Shack is 8008437422.

  • The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 1 minute.

  • People call Radio Shack mainly because of product/ service, request for information, shipping and delivery.

View full overview ›

How to Contact Radio Shack?

Most Popular Number:

(800) 843-7422
Total calls: 260 Issues resolved: 4 Last call: Jul 16, 2025

The Radio Shack phone number is (800) 843-7422. Call the company to speak with a Radio Shack customer care representative and get updates on product availability, manage your order, resolve issues with your account access, request a refund or return, leave feedback about the company, address payment issues, and more. On Wednesdays, the support receives the highest number of calls, so if you are short on time, it’s better to avoid calling on this day.

The Radio Shack email address for support inquiries is customers@radioshack.com. Additionally, you can send a message via an online form on the Radio Shack website. If you like communicating on social media, message the company on Facebook, LinkedIn, Instagram, or X.

The main corporate office is located in Texas. The Radio Shack headquarters address is RadioShack Online OPCO, LLC, 300 RadioShack Circle, Fort Worth, Texas 76102, United States. The company also has many resellers across the US, and you can check out the full list on the Radio Shack website.

The Radio Shack customer support phone line is available on weekdays from 9 am to 7 pm EST. The support agents can also be reached by email and live chat. Please note that the usual customer assistance hours can vary during the holidays.

To contact the support department via the Radio Shack website, you need to press the “Contact Us” button and fill out an online inquiry form or start a live chat. If live chat agents are not available, you can use an AI-assisted chatbot and address your inquiries.

PissedConsumer Club

Contact Information

Radio Shack Website:

Radio Shack Help Center:

Corporate Office Address:

RadioShack Online OPCO, LLC
300 RadioShack Circle
Fort Worth, Texas 76102
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00 am - 6:00 pm

More contact details

Radio Shack Rating Based on 70 Reviews

Rating details

2.0
more details
Customer service
Price Affordability
Product or Service Quality
Website

Rating stats

Rating trend

How Good is Radio Shack's Customer Service?

Daryn Qvw
Daryn Qvw
Feels Disappointed | Sep 03, 2024

it sucks

Read full quote
David G Lzq
David G Lzq
Feels Disappointed | Jun 14, 2023

Could not get a person.

Read full quote

Summary of Radio Shack Customer Service Calls

293 TOTAL
CALLS
01:12 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Radio Shack?

Request for Information Question:

  • “Looking for a controll to one of their Remote trucks”
  • “Need confirmation for order”
  • “Looking for a tv antenna”

Product/ Service Question:

  • “Garbage product and awful customer service”
  • “I need a battery pack for my hand held cb”
  • Complaint

Shipping and Delivery Question:

  • “Package not delivered”
  • “What do I do with a shipping screw on a record player”
  • “Undelivered item”

Employment Question:

  • “Employment dates”
  • “Payroll history”
  • “Employment record”

Payments and Charges Question:

  • “To see if you guys got a charger for hand held scanner pro135”
  • “Do u carry a 20 ft long charger for an apple phone what is the longest one u carry?”
  • “They owe me 26.95 credit and the Inverness store is closed”

Staff Question:

  • “I need to contact customer service”
  • “Customer service”

Cards Question:

  • “Check out old gift card value”
  • “Old gift card”
  • “I did not order, please delete my card numbers”

Return/ Replace Question:

  • “Replacement for signal antenna for revv 4 antenna”
  • “Replaced rafio”
  • “Return your”

Account Question:

  • “The clerk in RadioShack in eldon mo cussed at my 68 year old fathet”
  • “I cannot get into my account”
  • “Acct balance im overpaying”

Activation/ Cancellation Question:

  • “Canceling membership”
  • “Cancellation”

Refund Question:

  • “Refund on a new router I bought never used and the radio shack in Osage City said only 14 day return policy they never told me that so I'm out $130.00”

Other Question:

  • “Order parts”
  • “I wanna know you guys saw antennas for smart TV”
  • “My phone”

Compare Radio Shack Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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