Anonymous

Cracked/broken soul head phone

I purchased a Soul head phone with a protection plan. The material seems was so weak and fragil. I notice on the same day. The salesman told me that if I purchase a protection plan I could return for refund or get a new unit. Unfortunately this is all ***. Next day that I purchased the headphone, it broke . I went back to replace it they did not have any more in stock. They told me it was discontinued. They sent the headphone back to get a credit for a gift card as refund, but, the insurance returned the broken headphone and said they do not cover broken units. Now I'm stuck with a broken Headphone, They did not return the plug in wire and now I'm stuck with a broken head phone, missing parts and no credit for a new headphone. My advise is do not purchase from Radio shack and they protection plan is a scam.
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Loss:
$101
2 comments
Guest

The warranty covers the following:

1.)Broken or damaged equipment- as long as it doesn't look like it was mis treated.

Including: Speaker damage, wires that have been knicked, and cracked headbands. Even sweat, animals chewing on wires, pulled cords.

Does not include: excessive water damage, Blatent damage

If the item has been purchased within the first thirty days upon being able to return. You can exchange them for new items. BUT this is managers discrepency. If the product is not there to be exchanged, the manager can

A.) send them out for the gift card (in which he/she attempted- then its up to the warranty department to yay/nay the decision.

Or

B.) can pull in item from another store for even swap and discard broken headphones.

When a warranty is purchased, you do not exchange immediately in store. You do have to send item out and you will get a gift card in return with full amount paid for item so that you can put towards something of lesser or same value.

You have another option, however, purchase another set of headphones my cash or credit. Once gift card is received, return item back to cash/credit and repurchase with gift card.

The item may have been clearence. THis is another reason item may not be in stock-- not just that store but any store.

As mentioned, it is up to discrepency of both manager of store and the warehouse that deals with damaged merch.

If it looked blatent, they will NOT return item. And that is probably the case.

Samaria Pyj

They always try to sell you these protection plans and they always say the plans cover things like this - if they actually made you go through the trouble of sending the headphones back then giving you a refund is the very least they should have done.

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Welby Bwg
map-marker Bossier City, Louisiana

Upset Aunt

Purchased a Crosley turntable for my Niece's 21st birthday. New out of the box, it did not work. The speed setting would not adjust, so all records sounded like the chipmunks. Return policy sticks. You have to call tech support. They said return it. Can't return to store, must send back...can't send back until they send by "snail mail" the return authorization. Then, you can mail back.....Sad to say that my neice will have to wait two weeks to get her present! I will not purchase again from Radio Shack. I will not purchase again from Radio Shack.
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Loss:
$160
4 comments
Guest

First, It is 2013. So, why are you purchasing a turntable... lol... Have you bought an 8-track tape player recently or did you finally upgrade to cassette tapes.

Second, You bought it online and you are to cheap to return it back to the online distribution website. The brick and mortar Radio Shack's don't carry turntables so they wont take them back. If, you would have read the returns policy when you ordered it you would have known this.

Don't bad mouth a company because you didn't read the instructions... I will call BS on this persons lie about a company.

Mallika Wkv
reply icon Replying to comment of Guest-702076

BS-Filter, I love how Radio Shack tries to hide behind clever names like "BS FILTER".....First of all, youre fired from Radio Shack! You better study the Catalog harder, as I have just viewed many models in the audio section of the catalog! Nuff Said!

Guest
reply icon Replying to comment of Mallika Wkv

Hey genius. If you look closely enough (shouldn't have to look that close), you will see that "catalog" says "WEB ONLY" on the picture of the product and the product numbers all start with 550, which are web-only skus.

This old outdated *** isn't carried in stores because nobody will buy it. When you buy an online-only product at RS, you have to send it back online.

Guest

not all items are sold in store. hence why you had mail it back.

some items are online deals only. some stores have turntables actually at the stores.

if you see a "550" number its online only, otherwise instore.

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Anonymous
map-marker Middletown, New York

Worthless Cell phone protection plan

I recently started having a problem with my HTC Thunderbold 4G cell phone (ADR6400L). Since I had a purchased the Radio Shack Protection plan with my phone, I contacted them about my phone. They of course said I would have to ship it in to have it tested and there was a $100 deductible. After some discussion, they stated that it really wasn't a deductible, but a deposit in case the phone was damaged by someone rather than defective. They also told me to back up my phone and remove the battery, sim card and memory card before shipping it. I agreed, gave them my credit card (which they immediately charged $100) and shipped them my phone overnight. I received a replacement a few days later. No mention of what was wrong with my phone or of the so called deductible. It was a Galaxy S III and is totally incompatible with any of the equipment I bought for my Thunderbolt (from Radio Shack at the same time I purchased the phone) and won't even accept the Verizon SIM chip from it. Did I mention that the protection plan expires the day after I received the replacement phone. Now I have to wait for them to contact Verizon, who will then contact me (in another 48 hours or so), to try to get a replacement SIM chip so that the phone will possibly work. I will then be able to tell if the replacement phone even works. Unfortunately for me, that is all that is required of them according to the fine print in the contract. Pissed? That is putting it mildly!
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2 comments
Guest

SAME HERE. THE MAIN THINGS IS....

NEVER EVER EVER EVER EVER EVER EVER EVER EVER EVER EVER EVER EVER BUY THIS. I HAVE WASTED SO MUCH TIME AND MONEY.

FOR THE LOVE OF GOD. NEVER

Wanya Nto

when you signed up for the service agreement the 100$ deductable should have been mentioned in case something had occurred with your thunderbolt. It is a deductable to yes insure that no water damage or blatent damage was caused. Its also an insurance like if you were to ship something valuable to someone via post office, that way if something other than original complaint occurs it can be properly exercised.

IF you don't mind me asking what was going on with the phone that you had to ship it out?

As far as receiving a s3. You received a newer phone as a replacement. That's actually awesome. And you don't have to wait for verizon to send a chip you can go to a radio shack or any verizon dealer and activate that phone under your current account. IT also takes about a week to ten days before the techs can establish what damage was done to phone before issuing any gift card, etc.

As far as accessories for the thunderbolt to s3, the only thing that would be an issue is the case.

This is kind of a bogus complaint.

:cry :cry

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Montell Prl
map-marker Roselle, New Jersey

Radio Shack Employee Thinks he is the CEO...!

On Saturday 7/13/13 around 12:30-1:00 PM went into this Radio Shack located at ROSELLE PLAZA#01-1049, ROSELLE PLAZA 711 E 1ST AVE STE 13 ROSELLE, NJ 07203, (908) 241-**** to try to find an Internal Modem for a computer (Mother-In-Law still uses Dial-up) 2 employees were on sight, but none even acknowledged our presence (4 of us!). After looking for a while, couldn't find any, so, we tried to get the attention of either employee, but again no acknowlegement!! Finally, after getting in the way of one of them - Hispanic looking one! (and I am hispanic too!), I tried to ask about the modem, but all I got from this A*$#*) was a "Finger" signal me to wait!! We walked out and went to Staples a couple of miles away...! Radio Shack Customer Service - NONE!!
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1 comment
Wanya Nto

When I do agree that this was not good customer service, I don't think the employee felt he was ceo, slightly embellished? :roll

Anonymous
map-marker Chicago, Illinois

Don't tell me my balance so I can pay more! genius!

In may I called and made a payment so I can be at a zero balance. The rep told me to pay a specific amount and I did. To my surprise I had a late fee already there at the time of the payment even though I told him I wanted to pay the balance. Well now I got a bill for a late fee on a laye fee. And because they couldn't refund the late fees I was responsible for the omission of information from their representative. I hope they recorded the call so they can train future employees to comit fraud and bring in more money. Nonetheless the acount is closed I asked a supervisor to send me a letter stating a zero balance but she said wait for your next statement. I bought two auxiliary cables from radio shack... the two most expensive ones including the fees... I wanted the flexibility of a shack account but I will stick with Amazon... I have a card there too but never had an issue with "miss communication" ... citi bank and radio shack can go and... I will stop now.
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Loss:
$74
3 comments
Guest

Pay your bills and keep up with your statements so you wont be penalized for your immature ability to handle paying your bills.

I am sure the rep on the phone put some late payment voo-doo on you to cause the late payments..

Guest

I completely understand how you feel. Happened to me too!

Very unnecessary stress!

Good for you for closing your account. It's the only way they will learn.

Wanya Nto

The credit card service has nothing to do with radio shack.

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Mallika Wkv
map-marker Islip Terrace, New York

RADIO SHACK DEFECTIVE TVs

RADIO SHACK sold ma a Scott(AKAI)TV for $800+ and after multiple returns, for electrical problems, and many unreturned calls to AKAI the TV was scrapped for GARBAGE. It seems that Radio Shack couldn't care any less about losing "repeat customers". Radio Shack sent ME from store to store for replacement sets and offered no compensation for the time and gas consumed in doing so. In one case, the salesman wanted to inspect the NEW television in the box, he was giving me to replace the one of many returns I made, and low and behold, the TV was broken in pieces inside the box. Needless to say, RADIO SHACK will NEVER see me in their stores ever again......Promise after promise and the set wound up at the curb for GARBAGE......as it was!....weighed the possibility of a lawsuit and decided it was too costly in time and money.....Bottom Line= spend your hard earned money in a store that cares for its customers...RADIO SHACK just wants to grab the money and run!
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2 comments
Guest

What. None of this made sense. :p

Guest
reply icon Replying to comment of Guest-702429

No doubt, you work for Radio Shack!

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Anonymous
map-marker Owings Mills, Maryland

Item credit

I purchased a pair of earphones from Radio Shack at 1206 Reisterstown Rd. Pikesville, MD 21209. I paid $9.95+tax plus $1 for a one-year maintenance agreement. Several weeks later, I returned the earphones as a wire had come apart. I asked for a replacement. I was told it was not in stock and could not be ordered and if I left the broken product with them, they would forward it to corporate and I would be issued a credit by e-mail once they determined the return was valid. I waited weeks and did not get a response and returned to the store. The salesperson called "the company", and I was told I would receive a credit in 2 days. That was 3 weeks ago.I returned to the store and was told that once it is in corporate hands, they are powerless to do anything. I said I have been a customer for years and does this mean I should not purchase any future items because I have no recourse. My response was a blank stare and a negative response. I know we are talking about a nominal amount but it's all about treating a customer with respect. When the salesperson checked the computer there was no record of the transaction. By the way, the original person with whom I spoke took my original receipt. The money isn't the issure at this point. It's respect for a customer. Just so you know what I was dealing, the person ahead of me had the same problem. When asked about ordering an item, he was told to order it on line. Evidently, the people in this store use the Internet as a crutch for doing their job.
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Loss:
$10
Anonymous
map-marker Las Vegas, Nevada

*** Customer Service

The music blaring from a speaker that was propping the door open was the first clue to what I would find in the store. I was not disappointed, although in hindsight, Salsa would have been appropriate. After 2 trips (to satisfy the cell phone trade-in guidelines) and with my Gold card in my hand to purchase a cell phone the sales clerk walked away 4 times during my transaction to assist other (male)customers. Apparently Radio Shack doesn't want money from older, white, non-Spanish speaking females. My advice to anyone attempting to spend money at Radio Shack is to tell them your name is Maria and that you have long hair, implants and a Mustang then slam a big, rubber *** on the counter and demand to be waited on.
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1 comment
Wanya Nto

Oh man, where do I start with this one....

One how many customers were in there verses sales clerks.

When it gets busy sometimes a sales person has to kindly excuse themselves to assist.

As far as the music goes, that's just your opinion.

ANd lastly, pulling the woman card is beyond ridiculous. There is no discrimination at the shack both as employees or for the customers.

This is coming from a woman who used to run a store and top in region for years until better oppurtuinity came about.

As far as your complaint, its over going back twice, in which would put anyone off. Why did you have to go back twice though? Did you need to drop off a charger for the phone that you traded? Or was there another reason? Just curious.

Kaeli Hao
map-marker Washington, District Of Columbia

Calvin should be FIRED.. I *** hate radioshack because of that customer service

I woke up this morning and my phone is off, put in to charge and it s charging and working with no problems till I unplug it and it goes off... now it only shows me the first screen of EVENT By KYOCERA and that's it. I go to radioshack on 15 n L.. talk to Calvin who needs to clean up first before work once a while!! first thing he said is that it got water in it.. and then when I tried telling him the phone story HE took it to the next level of calling me a SCAM and trying to rob his store.. I am so Pissed
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Loss:
$80
8 comments
Guest

If he said it had water damage, there is nothing he could do. There is a little indicator in every phone that shows if it has come in contact with water or condensation.

No retail establishment will ever have a solution for you for water damage unless you purchase an extra warranty that EXPLICITLY states that it covers 'accidental damage' or 'water damage' most likely at the time of purchase. Rudeness is inexcusable but realistically, there is nothing he could do.

Wanya Nto

how long did you have the phone and did you have any of the warranties?

Guest
reply icon Replying to comment of Wanya Nto

I've had the fone for about couple mounths! and sucked all the way from all aspects..

I had the radio shack warranty and I dont recommend it cause it s like pouring water into sand..

don't waste your money!!

Wanya Nto
reply icon Replying to comment of Guest-678271

which warranty did you have. did you pay up front or monthly.

If its a manufacturer defect Radio Shack cannot do anything.

You have to go through Kyocera.

Guest
reply icon Replying to comment of Wanya Nto

Before I got the fone they told me that if something bad happen they will change it for me with same fone or something similar.. BS lies!!!

Wanya Nto
reply icon Replying to comment of Wanya Nto

you have to do so within the 30 day period. you said this happened a couple months later...

they can't do anything. the warranty isn't an instore replacement. depending on whcih one you have its either only accessories like batteries and charger or if its the monthly you have to send it over night they will give you a brand new phone and you have to go in and activate the phone no charge.

but if there is water damage...

nothing can be done. that is on any and all warranties.

Wanya Nto

did you buy the phone at radio shack?

Guest
reply icon Replying to comment of Wanya Nto

same location!

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Anonymous
map-marker Dallas, Texas

Store Manager

Radio Shack, Carrollton Park Plaza, 1916 E Beltline Rd, Carrollton TX 75006. Phone number is 972 416-****. Manager is Andrews. I entered the store at 9:05 a.m. yesterday, April 5, 2013 to purchase two (2) Phillips multi life 600 AAA/R03NM 1.2 V rechargeable batteries. This is the first time the batteries needed recharged. They gave me two (2) enercell AAA 1.2V rechargeable batteries for $15.99, tax $1.32 for a total of $17.31. When I arrived home, my run down battery was not in the sack. I called Radio Shack. They said they would hold it for me so I could come up to pick it up. I was there from 2:30 p.m. to 2:45 p.m. They could not find it. They said it was probably thrown away. They checked 2 trash cans and drawers. They said the battery was supposed to be on top of the counter, but it was gone. They said they have a policy to dispose of old batteries that were brought in there. I did not give permission to discard my batttery and I wasn't asked if I wanted them to discard it. It is a rechargeable battery that was mine and I wanted to keep it to recharge for later use. They stole it out right from me. I told them they could replace it with a new one, but they said they would not replace it. This is unethical and illegal business practice. It is called stealing. Because I thought I was getting my battery back, I had picked out a $41 charger to charge all sizes of batteries. Since y'all would not replace my stolen battery, I would not purchase the charger. Unless you replace the battery with a new one, I will never shop at Radio Shack ever again. I would not tolerate employees being thieves and not willing to work out a resolution to make a happy customer because it is bad business. I intend to tell everyone what you did to me if you don't make this right. Since you are not supposed to mix batteries, you need to replace two (2) batteries free of charge. My name is J. Elaine Wilson, 1825 N Josey Lane #B, Carrollton TX 75006. My phone is 972 245-****. A short white guy waited on me the first time with light brown hair. When I went back, a short dark haired guy with black round earrings in his ears waited on me until the guy who sold me the batteries and the mangager came back in to tell me they would not replace my stolen battery. You don't ever take something that is not yours without asking first. Since batteries cannot be mixed, I need two (2) free batteries as replacement. Thank you for your assistance.
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Loss:
$17
9 comments
Guest

Had an bad experience with radio shack. I was told that my 20% discount was on there found it was not .

Went down to radio shack today they did not care. :(

Guest

It's quite extreme and ridiculous to suggest these employees are thieves. It's also really unfortunate for these people to have you as a customer. You sound like one of those people that cry to companies all the time because you want free ***.

Guest
reply icon Replying to comment of Guest-697928

Slave to retail makes rude comments on everyone's complaint of Radio Shack. Just ignore "Slave to Retail".

The name alone shows that this is someone who jumped right into retail from high school or didn't even graduate high school. It is this kind of person who should NOT be working with the public at all. Just a whiny litte brat. Wa, wa, wa.

get a life "Save To Retail"! These are people with real issues.

Guest
reply icon Replying to comment of Guest-698374

Many of these people are just whining themselves.

Guest

YOu went in for new batteries, because your old batteries finally bit the dust. If you took them or didn't they are to be properly disposed.

Is there a reason you would have taken them? 98% of the time the employees are required to ask if you want to dispose (without an assumption) if they went into the battery box, it is virtually impossible to figure out what battery belongs to whom.

They weren't theives. The batteries were either misplaced by yourself or the employee.

You have new batteries now... use them :)

Guest

Ultimately, you are responsible for your own belongings. If you hand them to a stranger, that is your responsibility to follow up with that person if you do not receive it back.

Me personally, I always ask if a customer wants their batteries back. Depending on their response, I act immediately. It sickens me how NO ONE will take responsibility for their own actions anymore.

Does this situation suck?

Sure it does.

But you need own up and move on. Besides, IT'S AN *** BATTERY!!!!

Guest

They didn't 'steal' *** You essentially lost it. Anybody could've taken it -- like another customer.

Next time make sure you have everything.

It really isn't their responsibility to keep up with random *** that is left behind by customers. :zzz

Guest

I agree with the two responses.

But also will say on behalf of the employee, it sounds like you weren't clear as to the fact that you wanted to keep your old battery.

If an old rechargable battery is no longer taking a charge, what's the use in holding it. Enercells will do the job just as well.

Not the employee's problem.

It's communication that seems to be your downfall. :upset

Guest

Your Fault,Your Problem.Next time make sure you have everything that you went in the store with.

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Anonymous
map-marker Salt Lake City, Utah

Frustrated RS guy

I work for RadioShack as a part-time job while I'm finishing a degree in school. For the most part, it's a decent job but I still work long hours at minimum wage. The thing I wish to vent about are the customers. Most of the people who come in are just normal everyday customers who need something or just wish to fix a technical problem by frankensteining things together. There are customers however that drive people insane. People who refuse to look for anything or refuse to troubleshoot any problem with what they have on their own. Yeah I'm there to help but I'm not there to be a servant to things others cannot comprehend or worse, want to be real when they are not. They walk in and stand prone by the front door looking for someone instead of looking around waiting for me to approach them. They will walk up and demand service when I'm literally helping another customer. These are the kind of people I'm referring to. Yesterday, I had an angry customer who could easily post his lament on this blog get upset because we couldn't replace his cell phone after he dropped it in water. We get people who want to return rechargeable batteries because they "don't work" but they never thought to charge them first. I get one person probably every hour who wants a cable that can connect anything to anything but flip out say "you're RadioShack!" when told that you can't connect them. Another person yesterday wanted to run two separate monitors from one computer and thought all he had to do was split the cable coming out of his computer to make this happen. When we said he would have to go to another store to update his computer to run two monitors he became ungodly upset and tried to argue with us. I had an elderly lady tell me we "didn't love her" equating this to customer service because we didn't have in stock something she wanted, she was serious. The people who come in and expect these things are about 50% of the normal customers on any given day. If we can't resolve their issue based on the limited and distorted info they provide and work miracles with whatever they want, they translate this into poor customer service and that isn't true. If you walked into a McDonald's and said they provided poor customer service because they didn't give you Chinese food in five minutes you'd be laughed at. I understand good customer service and sales but at the same time, this isn't a one-way street. I get a lot of flack because I don't push sales and warranties because I don't like those things. I deal with people who work for the company that approach selling a cord as though one was selling a car. I try to help those with questions but I can see how people who work for RS for years get burned out and frustrated because of the abuse that comes from a certain percentage of customers.
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2 comments
Guest

Just quit! Sounds like Radio Shack is hiring ignorant punks. By the way customers don't need to come on this blog to complain they can take their complaints about you to your supervisors I'm sure they can solve the customers problems as well as yours by sending you home!

Guest

I get that your venting and I've worked there myself for many years, but its customer service. It is what it is.

Go home and laugh about it... better yet, don't take it home at all. It serves your purpose for now with school and whatnot.... once you graduate, you'll get a CAREER not a JOB.

I worked in a very high status location... I've had demanding people, and honestly I just told them to wait their turn like the others. If they don't like it, oh well... they probably will be problem customer anyway.

However, if you ever noticed, those same people always come back anyway, nomatter how much they ***.

It's retail man...

just make the best of what it is. :zzz

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Anonymous
map-marker Miami, Florida

I paid for a one (1) year protection plan and got only nine months of coverage

I purchased an ac/dc adapter and requested that a protection plan be placed on the product in addition to the store's 90 days (3 months) replacement plan. I am expecting a coverage of one year(12 months)coverage for the extra money I paid in addition to the stores promised 90 days warranty(3 months); however, they took payment twice for the promised ninety (90) days of coverage and only covered the item for nine months then told me the warranty expired with sixty (60) remaining days (2 months)of paid for promised covered protection which I never got even though I paid for it and the item was defective which led me to believe it was my laptop that was broken when it was Radio shack's defective Enercell ac/dc charger set $127+.
View full review
Loss:
$126
7 comments
Guest

Hey anonymous (Sioux Falls, South Dakota) thanks for explaining why your an imbecile as a result of the lead paint you grew up around and inhaling. Information obtained from comment left at Review #: 404477.

Poor mentality impaired Anonymous.

Guest
reply icon Replying to comment of Guest-644037

hey laffin,

imbecile? That's a big word for you huh?

You must be at least 12 with comments like that... maybe 14 (being nice)

Ok wise ***, YOU explain the warranty system then.

Guest

So if you purchased the "extended" warranty...which in my mind means in addition to the stores standard warranty...it is not actually an "extended" warranty? I have only made one purchase at Radio Shack in the past year and I returned it the following day...as it was a piece of excrement.

Guest
reply icon Replying to comment of Guest-643097

It is not an extended warranty. IT covers any defaults made by users or if product craps out due to fuse, an animal chewing on the wire, surges... things like that- otherwise can also be used as a slightly cheaper alternative in fully replacing unit (if employee finds that something is also indeed wrong with the product.

However, The 90 days is only to cover manufacturers-if product craps out for no specific reason. The 90 day warranty is clearly marked on the back of the receipt.

Nowere in the brocuhure or is this advertised as an extended warranty.

However, if item craps out within first 30 days for whatever reason, the user can replace item without using service plan for no charge, so as long long no damange is done to unit.

Buying an item and calling it "excrememnt" is merely opinion-based, resulting from any retailer.

Wing Nfj

Welcome to the usual catcall section for hapless computer owners. You need to know that if you buy a computer these days and buy faulty hardware, you can expect a lot of people blaming the victim from the sidelines.

:sigh Who ever heard of 9 month extended warranties? I thought they were routinely 1 or 2 years.

Guest

It's pretty simple: you are ***. Bad things happen to *** people. :p

Guest

Let me get this straight,because it sounds like you wanted 15 months coverage?

The 90 day warrany is manufacturing only. The one year is replacement and are concurrent with each other.

You don't get a seperate three months coverage.

Read the receipt and paperwork. So, you are incorrect, and the shack has yet proved another *** wrong.

View more comments (6)
Refugia Csw
map-marker Pharr, Texas

Radio shack the worst

never again buying from Radio Shack i bought my galaxy note on Dec 8,2012 with the 10.00 phone insurance that was being deducted from my radio shack card. Like a week ago i started having problems with my phone and took it to the radio shack store and the cashier tells me that i dont have insurance anymore, I call to the 1800 and they tell me my insurance was cancel due to somebody blocking for security reasons and they cancel the insurance ..i think that they are a fraud because i was paying my insurance for notting...people please be careful with radio shack workers and the costumer service is the worst ever..thank God i payed my balance and cancel my radio shack card
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Loss:
$500
1 comment
Guest

Call radio shack card services to find out what exactly was going on... the card may have been defrauded and used somewhere else and that is why the insurance was cancled.

unfortuntely unlike a regular credit card the rsap services will not call to find out, that is where you do your digging.

Sorry that happened.

Gizelle Nyl
map-marker Brooklyn, New York

An Employee who does not know what he is doing

Updated by user May 15, 2013

lol at u *** talking like u even know me i rarely complain about someone...so dont judge me i mess up the world what am i your friend spouse cousin? u dont even know me and im deleting this account too many idiots here

Updated by user May 15, 2013

Im always complainining? Do you know me to even say that?

this is the first time im complaining about anyone in several years. So shut up ur ignorant and naive and dont know what ur talking about and u dont know me.

Its never right with me? whaT am i your spouse u talk like u know me for a million years what a ***

Updated by user May 13, 2013

It's funny how I have four people who think this is ***. Whoever you are I hope you get scammed and ripped off.

How *** is it to think something is *** when employees are getting paid to provide customer service and they don't. Do you idiots know how many good hard working,qualified people are out of work at this time that would love to take that lazy pig's job?

Updated by user May 13, 2013

It's funny how I have four people who think this is ***. Whoever you are I hope you get scammed and ripped off.

How *** is it to think something is *** when employees are getting paid to provide customer service and they don't. Do you idiots know how many good hard working,qualified people are out of work at this time that would love to take that lazy pig's job?

Updated by user May 11, 2013

By the way, to the guy making his snide comments. You were not there so stop jumping into the defense of a lazy employee when you have no clue.

Getting a new phone system isn't the point.

A lazy employee deserves to be fired. If i did that at my job I would be fired.

Updated by user May 11, 2013

Iai am trying to reply to the two comments, but the site won't let me. My replies keep getting stuck.

So, hopefully this works.

Yes, I did have the phone and the battery at the time which proves the guy is as lazy as ***. I found out he's been working there over a year.

Original review Apr 10, 2013
I went into Radioshack on April 9, 2013. My battery on the home phone was four years old and dying and I needed to get a new one. First of he sent me home with the wrong battery. Secondly, he was too lazy to look up on the computer what battery I actually needed. I had to walk all the way back there and he finally looked it up. Would you believe he was talking about a refund when that battery was 4 years old and purchasedin another radio shack? He is a short hispanic male who should NOT have a job when so many good qualified people are out of work. He should be replaced immediately. I gave him my phone number and it's a good thing I looked at the screen, because he typed in the wrong phone number. He is saying, Are you sure it isn;t the phone? Duh! The battery is four years old you ***. 6719 18TH Ave, Brooklyn, NY 11204. I will not patronize this Radioshack again. Bad customer service and lazy employees is a bad reflection on the store.
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14 comments
Guest

We have all had bad service and I agree, the OP did have a bad customer service experience. Perhaps though she should have requested additional training for the employee rather than he be fired.

Guest

Dumb ***. Go die immediately. Thank you and bye.

Guest

I'm not sure what to say. Mary what is your deal.

You're pissed off becacuse you're basically backed into a corner with the truth. By getting on the defensive and resorting to name calling like someone of high school age or younger, you're only setting yourself up. You had a bad experience and you were being schooled is all. They weren't being mean about it, you, were the one resorting to negativity.

They just tried to inform you of proper procedures. Was the employee being lazy. Perhaps. Guess its all with in personal opinion.

Or because you were mad and venting.

I guess the real question is, did you ever get the correct battery?

Guest

The only *** is you.

Guest

3 people.

What's with the name calling? No need to resort in name calling. And the language... geez! Be mature, all I said was the truth, it isn't a scam. If you act anything like what you write- your business would be turned away immediately. Not out of laziness, out of respect for other customers.

You haven't been scammed. The kid got your battery- you're pissed off because you had to go back a second time (in which I understand). It isn't anything to get pissed off about espeically on an internet forum. Take it up with his manager if anything, then let that manager figure out what he/she will do with said employee. Duhhhhh

8)

Guest

Maybe you can get a"Job" at this "Radio Shack" and Your problem will be "Solved".Because this person did not "Jump to your "Command"Does not make him "Sorry".Buy a new phone and Stop bothering everyone about something so "Petty".Anyway i do not believe this person gave you the wrong "Battery".I shop at "Radio Shack all the time,And i have never gotten any "Wrong" product's.Get a life and Leave this person along.Do you not have anything better to do with your life?It is people like yourself that misses up the "Whole World".Alway's complaining about something.Nothing is never right with you.

Guest
reply icon Replying to comment of Guest-650032

Please check your spelling and use of caps and quotation marks. It's too difficult to read your comment as written.

Guest

Quick question: did you have either the battery or the phone with you when you came the store the first time?

Gizelle Nyl
reply icon Replying to comment of Guest-644303

yes had both

Gizelle Nyl
reply icon Replying to comment of Guest-644303

That just goes to show how lazy he was because I had the phone and the battery.

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Anonymous
map-marker Pharr, Texas

REBATE SCAM

I purchased a Kindle Fire on December 20, 2012 for my child's christmas gift. I initiallly was going to purchase a regular Kindle because they where on sale for $150. but the sales person convinced me to spend the extra $50. for the better device. The salesperson convinced me by saying that I would get $40. rebate from Radio Shack so the price difference would be a minimal $10.Well I have yet to recieve the rebate 4 months later. I have made two attempts in person at the store only to be told that I had to go to the web site. The Web site does not exist!
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Loss:
$40
2 comments
Guest

Did you send in the rebate form with proof of purchase and copy of your receipt? When I send in rebates I always make a copy of everything I mail including the addressed & stamped envelope. They do usually take anywhere to 4 to 8 weeks.

Wing Nfj

Really, the only kind of rebates worth getting are in-store rebates. :sigh

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