CommentI have been a Radio Shack shopper for many years. I enjoy electronics and whether you guys know it or not we have done some wonderful work together. It is due to this relationship that I even invest my time into this problem.
I recently tried what I found as a new shipment option as “Ship to store”. This is a new option so when I went to the store I had some questions. The following is the cause for my frustration:
Upon entering the store I asked a young lady ”could you please tell me if my shipment had come in.” Before I could provide a name or any other information I was answered with a “No”… To this I asked if “Could I please provide you my name so that you could check”….her answer was “OK”…I furnished her my name and she went to the back of the store. She came out a few minutes later and told me that nothing had come in. I asked that if I saw the items I ordered in store could I receive them from store inventory? To which I received a very Curt ”NO”..the delivery of the word caused me to stumble…I asked why she answered me so defensively and she very coldly stated that if she gave me her stock then what would she sell?!?!? I really didn’t like the manner in which I was being spoken to and asked to see a manager, Imagine my surprise when I found out that the person being so rude to me was in fact the store manager…..She then went to a computer while I was asking for clarification on the policy and was thoroughly ignored by the woman. I asked a representative for her name and received it as Su Yu please excuse my spelling as the rep was reluctant to spell it out. I then asked Ms. Yu why she was ignoring my question to which she answered “you don’t like my service so ……” That sent me over the edge and I told Ms. Yu that service implied assistance and I informed her that she had provided none… Now here I am hoping for resolution by writing a letter.
I work IT Helpdesk for a hospital and understand “Customer service” as something very different than what I received. I wasn’t asking this person anything personal to have prompted the quality of the remark given me, nor was I being offensive in my mannerism or method of inquiry. I was very disappointed in the way I was treated and in the economic times that we find ourselves would imagine that every concession should be made to please the customer. The situation that I found myself in was not a place where the over and above was even necessary, I was asking a person to simply answer my inquiry and treat me as though I was in the correct forum for the matter. I was treated as though I was at a competitors store asking them to honor the commitment of their rival.
Ms. Yu showed a level of discourtesy that I myself reserve for offensive people…and even then when in my role as helpdesk I keep that level to myself and vent that privately. I don’t expect much and know myself not to be as difficult as some customers that I see and don’t want to consider race as an issue but I am truly stumped as to what could have prompted the treatment I received.
As a customer and long standing radio shack shopper I respectfully request a response.
Thank you,
This occurred at approx 2:30PM Saturday Dec 27TH at Store 01-2862
BROOKLYN KNICKERBOCKER
366 KNICKERBOCKER AVE
BROOKLYN, NY 11237
And to top it all off after speaking with the district managers office he agreed that i should get used to a lesser standard of service in NYC as a whole....can you believe that answer!?!?!
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